Free trouble tracking software

The tool lets your support agents accept tickets, reply, add private comments, and resolve issues from a single platform. We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system.

User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. The user can track, monitor and manage incoming customer support tickets from different channels in a single location. Help Desk Software enables the user to set ticket response and problem resolution deadlines depending Now let us see other free and open source Help Desk Software solutions.

Free trouble ticket software. Web based help desk software. Note: The Trouble Ticket Express is downloadable software. To use it you must install the package on your web server. You can view tickets from email, web forms, and self-service portals, in one unified interface. Download Free Trouble Ticket Software trend www. Note: Demo installation is accessible by all visitors.

We could not guarantee that the customer accounts and service tickets you configure while evaluating our product will not be altered or deleted by other users.

All visitors could observe content of customer records you create with demo application. How to Use ProjectManager. Free Trouble Ticket Software Zendesk tip www. Learn how Zendesk Support's system makes it easy to resolve trouble tickets. Get started with a free trial of Zendesk today. OTRS has an easy to use simple user interface. It offers useful features like ticket management, tracking and reporting, sales and billing management, knowledge and access management, etc.

Only a few helpdesks are available which is pure web-based free Open Source oriented else almost take charge of common features. Perform a technician installation of issue tracker, connect to helpdesk settings data source, raise trouble tickets from emails in outlook administrator d. Being a ticketing system it can not only be used for your bug tracking efforts. With its help desk features, OTRS is a great, free customer service solution too.

You can select multiple tickets that have a similar resolution and perform mass actions such as transfer, resolve, and delete tickets to save time. The issue tracking software enables you to automatically send out ticket satisfaction survey emails after each interaction so that customers can give their feedback on their experience with your customer support.

You can also contact them through their customer portal. The vendor offers multilingual support. The help desk tool has a mobile app for iOS and Android users. Spiceworks is a completely free plan with no limits on tickets, devices, agents, users, and technicians. The cloud help desk of the software helps create alerts, custom tickets, and ticket rules. You can also start remote support sessions right from your help desk tickets. Spiceworks offers a connectivity dashboard that notifies you of real-time connectivity between your remote sites and IT infrastructure.

You can monitor end users and analyze which applications are running slow, inaccessible, or have had their systems go down. With all plans, premium support is available. You can contact technical support, or choose community support where millions of IT pros and vendors are available.

There is also email support for general inquiries. Wrike is a project tracking software that helps identify roadblocks and track team progress. You can create request forms that automatically assign requests to the right people. With AI Work Intelligence, you will receive recommended tasks and assignee suggestions. You can save tasks and subtasks in folders, set deadlines for each task, add descriptions, and attach relevant files.

You can see and filter all updates in real time. The tool offers cloud storage integrations with Google Drive, Dropbox, Microsoft Office , and One Drive so you can see your files independent of Wrike.

You also receive 2 GB of storage space per account. Wrike offers a knowledge base, interactive training, live webinars, how-to videos, and community support. You can also submit a ticket to get assistance from the support team. Zoho BugTracker provides a consolidated view of bugs by dividing them into groups based on their status such as open, in progress, to be tested, and reopen.

You can import bugs from other bug tracking systems. In the free version, you can add one project and three users per project. The tool allows you to create a new document, or upload documents from the cloud or your desktop. You can add the calendar module to organize meetings, schedule appointments, and manage the resolution deadlines for bugs.

The issue tracking software provides bug layouts wherein you can receive default fields that you can edit and delete. You can also add fields based on requirements. To get in touch with the vendor, you can fill the contact form.

The vendor offers Android and iOS apps. Zoho Desk enables email communication with pre-built templates. The emails are organized in queues based on turnaround time, priority, and status so that you know which email requires your immediate attention, and no customer complaint goes unnoticed.

Zoho Desk integrates with Zoho CRM to help sales teams collaborate effectively with the customer support team. With more detailed information from using the CRM, you can convert leads into customers and retain the present ones. The issue tracking software offers a multilingual knowledge base that allows you to create and manage articles in multiple languages to support customers from different regions. Zoho Projects is a project management tool that offers essentials such as task tracking and a Gantt chart viewer to manage your projects.

The tool breaks down your project into task lists, milestones, tasks, and subtasks to make the project simpler and to get a better view of the workflow. You can record issues in your projects and add custom views to your issues list. This helps in prioritizing time-sensitive and high-priority issues. Zoho Projects offers mobile apps for iOS and Android devices. To contact Zoho Projects support team, you can submit a request form or get in touch via email. Precious time is lost when figuring out an issue with a workflow, a customer issue, or a problem with a product, and because of that, issue tracking software is crucial for developers, customer agents, and project managers.

However, choosing an issue tracking software can be more complicated than resolving bugs. Make sure you evaluate these factors before deciding on an issue tracking tool.

To select the right tool and make full use of it, you should ask software vendors these questions:. Software that allows you and your team to discuss and resolve issues is beneficial because collaboration saves time and work gets done efficiently. Therefore, look for collaboration features in your issue tracking software. Customization helps personalize the software as per your business requirements. Customized tasks, menus, and SLAs in issue tracking software help manage workflows as you require.

To find your ideal software match, you need information you can trust—so you can save time, stay on budget, and focus more energy on growing your business. Note: The content in this piece that provides opinions and points of view expressed by users does not represent the views of Capterra. Writer Capterra with a focus on small business market trends, software requirements and all things tech.

Love books and nice words. When I am not working, you can find me reading books while eating self baked cookies and drinking coffee. Comment by Andy on Jul. Thank you for this post. I see the article is well written, but kind of confusing since almost all tools mentioned here are not free.. Is any tool that stands out and offer real free issue tracking?

Recently I found out Ubirimi ubirimi. You even can ask for some custom features and that is quite impressive. On the other hand, they offer many other tools that comes together in a suite, so yes, worth to try. And it looks very attractive, like Jira.. So easy to manage as of now..

Comment by adilbo on May. Comment by Arijeet das on Nov. If you work with a team who communicate with you through internet then this will be very helpful to you. Following professions will get most advantage from it. Comment by Irfan Azam on Nov. This is free and very easy to use. However they are still working on it and I can see improvement. I like the simplicity of the application. You may try. Comment by Bing Han on Sep. Comment by Luis Irigoyen on Jul. Comment by Derp on Jul. Comment by Peter Wood on Apr.

In cloud systems it is immpossible.